Intranet Consultancy
Developing Your Internal Presence

Intranets have become an integral part of modern corporate life and are an established, critical business tool for organisations.

They can empower employees to better do their job by giving them quick, secure access to accurate, relevant knowledge and information.

At Touch Marketing & Design we have many years of experience working with businesses of all sizes to help them build or develop an internal intranet framework. We know an intranet designed, managed and used in the correct way can not only enhance your employees working life and reduce risk to the business but also assist in growing your business and increasing profits.

In order to get the most out of your intranet, we would work with you to learn about your business, how the intranet is currently used (if you have one) and then offer detailed reports and a strategy to help take your intranet forward.

Some of the intranet consultancy services we offer include:

    > Developing a new intranet
    > Intranet review
    > Intranet design / style guidelines / usability / brand & identity
    > Intranet governance and guideline development
    > Strategic planning and roadmap development
    > Developing a business plan and return on investment analysis
    > Portal, CMS, web 2.0 consultancy

Developing a new intranet
You may need to look at the practical implications and necessity of introducing an intranet to your organisation. We can help you gather requirements, look at the purpose of your intranet, how it could enhance your business and also see how it can help you stay one step ahead of your competition. Working with you and your business, we can provide detailed reports and plans on the steps you need to take to deliver a truly business critical tool.

Intranet review
We have had great success in helping clients review their existing intranet and have offered many improvement suggestions that have had a marked effect on their operation. You may require a full overhaul of the intranet, work on a new section or updating of an older area or recommendations on integration after a company merger or multiple intranet merge. You may want advice on the purpose or redirection of your intranet to get the most out of the it, adding elements such as workflow, house style, user acceptance or multi system access to create a 'one stop shop'. Improving and refocusing what you already have can be a cost effective way to get the best results.

Intranet design / style guidelines / usability / brand & identity
A well designed, external facing website that promotes brand, identity and the company ethos is well understood and accepted as necessary. It is imperative that this message is also promoted internally but not all businesses place the same emphasis on internal promotion. If the intranet does not reflect the corporate identity and message, how can we expect our employees to do the same to our clients? A well designed, intuitive intranet not only assists employees in doing their job better but also reaffirms the corporate message and contributes to a happier, more productive workforce.

Intranet governance and guideline development
Many intranet systems are maintained by the business rather than IT. This makes sense, let IT manage the technology and the people in the know manage the content. Depending on the size of your intranet and the volume of content, this could however, become unmanageable. Having in place a clear process and set of tools to manage content submission, styles and intranet usage will ensure your intranet remains a useful, accurate and relevant part of your business.

Strategic planning and roadmap development
Working with you to understand your business and it's needs, we can provide a strategy document to ensure the direction of your intranet matches your company goals and targets. This would enable you to ensure your people have the tools they need every step of the way, whether you have a one year, five year or a ten year plan.

Developing a business plan and return on investment analysis
Embarking on a large intranet project can be very daunting and may involve a large investment. To ensure the final product is what the business needs, ensure key stakeholder buy-in and to secure budget, we can help develop the initial intranet proposal. We have successfully worked with many clients in developing a business case and in helping securing funding for large scale intranet projects with budgets between £1000 to £2.5 million.

Portal, CMS, web 2.0 consultancy
We also offer invaluable consultancy and design advice on the latest technologies such as portals, content management systems, blogs, wikis, forums, social book-marking and other social and collaborative tools. We can help review your business processes and recommend where some of these new technologies would save your business money and improve the sharing of valuable tacit knowledge, regardless of office location, time zone or even language.

Find out more
Our senior intranet consultant, David Pollard, has over ten years of experience in intranet design and usability and has worked for and with many clients including Cable & Wireless, Virgin and Eversheds LLP. You can view details of David's experience and successes in his intranet CV.

If you have any further questions regarding intranet consultancy, do not hesitate to contact us.