Help Using The
Touch Marketing & Design Website

We aim to make this website accessible to everyone and it has been designed with visitors of all ages and abilities in mind. This page contains general help and information that may be useful or may assist you to solve any queries you may have whilst visiting www.touchmarketing.co.uk

How do I use the site?
This website has been created to make browsing as easy and intuitive as possible with the information you need laid out logically and clearly.

There are two aspects to the navigation system. The main one is the nine section headings that are at the top underneath the Touch Marketing & Design logo at the top of the page. These are the Home, About, Services, Portfolio, Clients, News, Downloads, Contact, Search sections.

Once you have selected the area you wish to view, there is a sub navigation section at the top right hand side of the site. These items relate to the part of the section that are available for you to view. For example, in the Services section, you will find the list of services we offer on the left hand side. Clicking on each of these will bring up the relevant information in the main part of the site.

You may also wish to use the site map to move around the site.

Where am I?
You are able to tell which section you are in at any time as the section name on the main navigation bar at the top of the page will change from grey to a darker shade. Once in a section, the sub navigation on the right hand side will also highlight where you are as the section name changes colour.

Searching the site
As this website is home to lots of information, so finding exactly what you want is very important. So when visiting this site, if you know exactly what you are looking for, often the quickest way to find it is by searching the site. You will find the search page in the top navigational bar of every page, just to the right after 'Contact'.

By entering a 'keyword' into the search box on the search page, you can use specific search criteria or terms to find what you are looking for.

The results of your search will provide details of the relevant pages that are home to the most accurate information on the site that match what you are looking for. You can then visit these pages by clicking on the returned links.

The search offers 'Google like' ability including using quotation marks around a phrase or set of words to narrow your search. The guide below will help you get more from the Touch marketing & Design search facility:

Operator Usage

" Place around a phrase to narrow search term, i.e. "Creative Design" will return less results than Creative Design as it will only look for content with the full phrase.

- Placing a 'minus sign' directly before a search word (no space) will omit any pages or documents that contain that word, i.e. -photography will not return any results with the word photography in them.

+ The Touch Marketing & design search ignores common words and characters such as 'the', 'and', 'I' and single numbers, etc. If one of these common words is imperative to getting the right results add a + sign to the front of the word (include a space before the + sign).

Synonym Sometimes a word you search for may not be in the any of the content on our website but we have built a comprehensive synonym file which will help you find the right content even if you are not sure of the keyword. The search will also try and help if you happen to misspell a word too!

Search box radio buttons The radio buttons below the search box will either search for any of the words in your search term and return all results containing either word or by selecting all search words, will just return the results that contain all the words. This can help expand or narrow your search results:
Match: any search words all search words

Browser support
We have worked hard to ensure that this site is accessible to users using any one of the many different web browsers available.

Whilst each browser operates similarly, there are some differences and older browsers may not able to take advantage of some current technology, and so the site may not look as 'designed' as it does in modern browsers.

We encourage all visitors to update their browser to the latest version - not only for this site, but to enhance your use of the internet in general.

The latest versions of commonly used browsers may be downloaded from:

Internet Explorer
http://www.microsoft.com/windows/ie/downloads/
Firefox
http://www.mozilla.org/products/firefox/
Netscape
http://browser.netscape.com/
Opera
http://www.opera.com/download
Safari
http://www.apple.com/safari/download/

Adjusting text size
For the benefit of some site visitors, the Touch Marketing & Design website have been designed and built using relative font sizes, which means that if you wish to see larger or smaller text, you can change the text size using your browser.

To do this in Microsoft Internet Explorer click on 'View' on the top menu bar of the browser, then 'Text Size'. Medium is the standard setting, so selecting Larger or Largest will increase the text size and similarly Small or Smaller will reduce the text size.

You can also alter the size of the type on this site if you use a scroll wheel mouse. By holding the control button (the CTRL key is normally found on the bottom left or right hand side of your keyboard) and moving your scroll wheel away from you or towards you will change the size.

When using other browsers it is possible to do the same or similar and this is normally found on the 'View' menu. Your browser's 'Help' menu should give you further information about making such adjustments.

What is the best way to print out the pages?
For the best results when printing out pages from this site you should alter the page layout by clicking on File, Page Setup, and change from Portrait to Landscape under the orientation option. You can then print out as normal using your existing printer settings.

How do I add Touch Marketing & Design to my favourites?
If you are using Microsoft Internet Explorer, you can simply click on the link on the right hand side of the grey bar at the top menu named "Bookmark".

If you are using a different web browser, you will be able to add this site to your favourites by either clicking on 'Favourites' or 'Bookmarks' on the browser top menu and then click 'add this site'.

How do I view pdf files?
In order to view documents in PDF format, you need Adobe Acrobat Reader. You can download the latest version for free by clicking on the link below:

http://www.adobe.com/products/acrobat/readstep2.html

How do you handle my personal details?
Please view our full Terms & Conditions and Data Protection statements for more information.

Where are your company details?
Please visit our full Contact section which is home to our enquiry form along with our full address, company registration details and company VAT information. Should you require further information, please complete the simple form on the Contact page and we will endeavour to answer your query.

Still need more help?
Should you still require additional information or guidance when using this site, please contact us and we will by happy to help.